Zeto AI
Operated by Elite Collection INC
Effective Date: 25 September 2026
Zeto AI helps users capture, organise, transcribe, summarise, search and understand their calls, meetings, voice notes and other conversations.
Because these features involve personal conversations and potentially sensitive information, privacy and security are fundamental to how Zeto AI is designed.
This Privacy Policy explains:
By using Zeto AI, you acknowledge the practices described in this Privacy Policy.
Zeto AI is operated by:
Elite Collection INC
1st Floor, 683, 15th Cross Road
Jeewan Griha Colony, 2nd Phase
J. P. Nagar
Bengaluru, Karnataka 560078
India
For privacy questions, requests or grievances:
Email: info@maloogroup.net
This email also acts as the contact for our privacy and grievance function unless a different Grievance Officer or Data Protection Officer is separately notified.
Zeto AI may allow you to:
Different features may be available on Android, iPhone, web or other supported platforms.
Depending on the features you use and the permissions you provide, we may collect and process the following information.
We may collect:
Your mobile number may be used to send an OTP or verification code for authentication.
On supported Android devices, Zeto AI may process call recordings created and saved by your phone's existing or built-in call-recording functionality.
Zeto AI does not claim to provide native cellular call recording on every Android phone.
Where this functionality is used:
The purpose is to create transcripts, summaries, follow-ups and searchable conversation information.
Zeto AI does not record normal cellular phone calls directly on iPhone.
On iPhone, Zeto may provide features including:
When you start a meeting recording or voice note inside Zeto, the app uses your microphone while that recording is active.
The recording may then be uploaded to our systems for transcription and AI processing.
We do not use the microphone for meeting recording unless you initiate or permit the relevant feature.
You may choose to import audio or other supported recordings into Zeto.
For example, this may include:
We process these files only when you choose to provide them to Zeto.
If you give Contacts permission, we may access information such as:
This information is used to help identify and organise conversations under the correct people.
Contacts are not used for advertising.
If you do not give Contacts permission, Zeto may continue to work with reduced functionality and may display phone numbers instead of saved contact names.
Recordings may contain personal data relating both to you and to other participants.
This can include anything spoken or discussed during a conversation, such as:
Because users control what they record or upload, conversation content may sometimes contain sensitive information.
Zeto may generate or extract information from your recordings and conversations, including:
This information is created to provide Zeto's features.
If you type notes into Zeto, we store those notes with your account or relevant conversation.
When you use Ask AI, we may process:
Only information reasonably relevant to answering your question should be provided to the AI system.
Zeto is designed so that it does not need to send your entire historical database to an AI provider for every question.
Zeto may provide an optional feature that helps identify which person speaking in a recording is you.
This feature is optional and requires separate consent.
If you enable it:
Depending on applicable law, a voice signature or voiceprint may be considered biometric information.
We therefore treat this feature separately from ordinary account consent.
We use your voice signature only to:
We do not use your voice signature for:
Other participants
Zeto does not create or store a biometric voice signature or voiceprint for other participants unless those individuals separately become Zeto users and independently provide their own consent.
Other participants' voices may nevertheless remain present within recordings stored by you.
Deleting your voice signature
You may delete your voice signature through Settings where the feature is available.
It will also be deleted when:
We do not sell voice signatures or biometric information.
Unless a particular feature is introduced in the future and separately disclosed to you, Zeto does not use your account to collect:
Zeto should access only information reasonably necessary to provide the features you use.
We process information for purposes including:
We do not use your conversation content for behavioural advertising.
Depending on where you live and the information involved, we may process personal data on one or more of the following bases:
Consent
We rely on consent where appropriate, including for:
Providing the service
Certain processing is necessary to provide the service you request, including:
Legal obligations
We may process limited information when necessary to comply with applicable laws, accounting requirements, valid legal requests or regulatory obligations.
Security and legitimate business purposes
Where permitted by applicable law, we may process limited technical or security information to:
Artificial intelligence is central to certain Zeto features.
AI may be used when:
AI-generated information can sometimes be inaccurate, incomplete or incorrectly interpreted.
You should verify important information such as:
against the original recording or another reliable source.
Zeto's AI output should not be treated as a guaranteed record of what occurred.
Your recordings, transcripts, conversation history and personal memory belong to you.
Zeto does not sell your conversation content.
Zeto does not use your private conversation content to train general-purpose AI models.
We require or configure AI service providers used by Zeto, under the applicable API or commercial arrangements, so that information processed on behalf of Zeto is not used to train their general-purpose AI models.
We may use aggregated, anonymised or non-personal technical information to improve service reliability where that information cannot reasonably identify you or reconstruct your private conversations.
We use specialised service providers to operate Zeto.
Depending on the feature and availability, these may include:
Amazon Web Services
Purpose:
Primary Zeto infrastructure is intended to be hosted in Mumbai, India, although supporting services may operate in other locations.
ElevenLabs
Purpose:
Processing may occur outside India, including in the United States.
OpenAI
Purpose may include:
Processing may occur outside India, including in the United States.
AssemblyAI
Purpose:
Processing may occur outside India, including in the United States.
SMS/OTP provider
A communications provider may receive:
solely to deliver sign-in or authentication messages.
Payment providers
Depending on where and how you subscribe, payments may be processed by:
Payment providers process payment information under their own privacy and security policies.
Zeto generally does not need to store your full credit-card or debit-card number.
Other operational providers
We may also use carefully selected providers for services such as:
Our Privacy Policy and applicable app-store disclosures will be updated where required if the categories of information processed materially change.
We do not sell your personal information.
We do not sell your recordings.
We do not share conversation content with advertisers.
We may share information in the following limited circumstances.
Service providers
Information may be provided to service providers described in this Privacy Policy where required to provide Zeto.
They are permitted to process information only for authorised purposes and subject to their contractual and legal obligations.
Team or organisation accounts
If you voluntarily join a company or organisation team, authorised people within that organisation may be able to access information associated with the team account.
This may include:
You should be informed before joining a team that such access may occur.
Legal requirements
We may disclose information where we reasonably believe disclosure is required by:
Where legally permitted, we seek to limit disclosure to information reasonably required by the request.
Protecting rights and security
We may disclose limited information when reasonably necessary to:
Zeto may offer personal accounts and organisation/team accounts.
If you join a team:
Where appropriate, Zeto may enter into a separate enterprise agreement or Data Processing Agreement with an organisation governing team data.
Personal information outside the organisation's account should not become accessible to the organisation merely because you join a team.
Zeto's principal infrastructure may be located in India, but some service providers may process information outside India.
For example, AI providers may process information in the United States or other jurisdictions in which they operate.
Where required by applicable law, we use appropriate contractual, organisational and technical safeguards for international transfers.
Using Zeto may therefore involve processing of personal information in countries different from the country in which you live.
We take reasonable technical and organisational measures to protect user information.
These measures include, where applicable:
Employees, contractors and support personnel are not permitted to freely browse private conversations.
Access to user information by authorised personnel should occur only where reasonably necessary, such as:
Such access may be logged.
Although we use security measures designed to protect information, no electronic system, internet transmission or storage system can be guaranteed to be completely secure.
If a personal-data breach occurs that requires notification under applicable law, we will notify affected users and/or appropriate authorities as legally required.
We retain information only for as long as reasonably necessary to provide Zeto and meet legitimate legal, security and operational requirements.
Account and conversation information
While your account remains active, we may retain:
so that previous conversations remain searchable and useful.
Recordings
Recordings may remain stored until:
Voice signature
An optional voice signature is retained only until you:
Temporary AI/cache information
Temporary system copies or caches may be retained for a limited period where necessary for performance, processing, reliability or security.
Where an Ask AI response is temporarily cached by Zeto, the intended cache period is no longer than 2 days, unless a longer period is required for security or technical investigation.
Technical logs
Technical and security logs are retained only for a limited operational or security period and are then deleted or anonymised unless a longer period is legally required.
Backups
Our systems may maintain encrypted backups for disaster recovery.
Deleted information may remain within encrypted backup copies for up to 14 days before those backup copies automatically expire or are overwritten.
Backups are not used for ordinary product functionality.
Where the feature is available, you may delete an individual conversation from Zeto.
Deleting a conversation may remove:
from our active systems.
Residual copies may remain temporarily in encrypted backups and expire according to our backup-retention schedule.
You may request deletion of your Zeto account.
Inside the app
Go to:
Settings → Delete My Account
and follow the confirmation process.
Without access to the app
You may request deletion using Zeto's publicly available account-deletion page or by contacting:
We may need to verify that the request comes from the account holder before completing an external deletion request.
When your account is deleted, we remove or schedule deletion from our active systems of information associated with the account, including:
Deleted information may remain temporarily in encrypted backup systems for up to 14 days, after which those backup copies expire or are overwritten.
We may retain limited information where necessary for:
Such retained information will not be used to recreate your conversation history or for unrelated purposes.
Where processing is based on your consent, you may withdraw that consent.
Where available, this can be done through:
Settings → Privacy / Consent
or by contacting us.
Withdrawing consent does not make processing already lawfully carried out before withdrawal unlawful.
If you withdraw consent required for processing new recordings, Zeto may stop processing new recordings until you consent again.
If you withdraw the specific consent for your voice signature, the voice signature will be deleted.
If you want all existing account information deleted, use the account-deletion function.
Where available, you may request or download a copy of your information through:
Settings → Download My Data
We may provide data in a commonly used or machine-readable format where reasonably possible.
Your rights depend on the laws applicable to you.
Subject to applicable law, you may have the right to:
We may need to verify your identity before processing certain requests.
We will not discriminate against you for exercising applicable privacy rights.
Where India's Digital Personal Data Protection Act, 2023 and applicable rules apply, you may have rights including the ability to:
You may raise a privacy grievance by contacting:
Where applicable, you may also exercise your rights before the competent data-protection authority in India.
Where the GDPR or UK GDPR applies, you may have rights including:
Where processing is based on consent, withdrawal of consent does not affect processing lawfully carried out before withdrawal.
Residents of certain U.S. states may have additional privacy rights.
Depending on applicable state law, these may include rights to:
Zeto does not sell personal information.
Zeto does not share personal information for cross-context behavioural advertising.
Where biometric laws apply to the optional Zeto voice-signature feature, we seek separate consent and provide appropriate deletion controls.
Where the UAE Personal Data Protection Law applies, you may have applicable rights including:
You may also have the right to contact the competent UAE data-protection authority.
Where Singapore's Personal Data Protection Act applies, you may have rights including:
We will handle notifiable data breaches in accordance with applicable Singapore law.
Recordings frequently contain information about people who are not Zeto users.
Recording and monitoring laws differ between countries, states and jurisdictions.
Some jurisdictions permit recording with the consent of one participant.
Others require all participants to be informed or to consent.
You are responsible for ensuring that you have the legal right to record, upload and process a conversation using Zeto.
Where applicable law requires you to:
you are responsible for doing so.
Zeto does not automatically obtain legal recording consent from other participants on your behalf.
Do not use Zeto to unlawfully record, monitor or surveil another person.
Zeto AI is intended for users aged 18 years or older.
We do not knowingly allow children under 18 to create ordinary Zeto accounts.
If you believe that a person under 18 has created an account or provided personal information contrary to this policy, contact us at:
and we will review the matter and take appropriate action.
Zeto's AI is primarily designed to:
Zeto does not currently make decisions about users that independently produce legal or similarly significant effects.
Future features involving significant automated actions will be separately disclosed and, where appropriate, require user approval.
Zeto may introduce additional features such as:
We will not treat this Privacy Policy as unlimited permission to access unrelated services or information.
Where a future feature requires new personal information, device permissions or third-party account access, Zeto will provide appropriate notice and request additional permission or consent where required.
Financial transactions, bookings or other significant actions may require explicit user approval before execution.
If Elite Collection INC or the Zeto business is involved in:
personal information may be transferred as part of that transaction.
Any such transfer will remain subject to applicable privacy laws and appropriate protection of user information.
We may update this Privacy Policy when:
The latest Privacy Policy will show its effective date.
If a material change affects:
we will provide additional notice inside Zeto and request new consent where required by applicable law.
For privacy questions, requests, grievances, data-access requests or deletion issues, contact:
Elite Collection INC
1st Floor, 683, 15th Cross Road
Jeewan Griha Colony, 2nd Phase
J. P. Nagar
Bengaluru, Karnataka 560078
India
Email: info@maloogroup.net
Phone: +91 99020 63435
Please include enough information for us to identify your account and understand your request.
We may ask you to verify your phone number or account ownership before disclosing, modifying or deleting personal information.
Privacy Policy Version: 2026-09-25
Effective Date: 25 September 2026
Connecting Google Calendar is optional. If you connect it, Zeto AI asks Google for read-only access to your
calendar (the calendar.readonly permission) and nothing else from your Google account apart from
your email address, which we show so you know which calendar is connected.
Zeto AI's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
You can disconnect Google Calendar at any time from the Calendar screen in the app. When you do, we delete the calendar events we kept and the token, and ask Google to withdraw Zeto AI's access. You can also remove access yourself at myaccount.google.com/permissions. Deleting your Zeto AI account deletes all of it too.